Repair & Warranty Information
We are proud to provide a product repair service as part of our dedication to our customers. If any of our products become damaged in any way, return them to us and we will salvage what we can and replace whatever is necessary to return the items back to proper working condition.
- Please send the product FULLY ASSEMBLED.
DO NOT send products in pieces or just the damaged part.
- Securely package the damaged items in an appropriate container. If possible, reuse the packaging from the original shipment.
Proper packaging is extremely important, many of our products are heavy and can be further damaged during shipment if not packaged properly.
- Print out and complete the REPAIR FORM and be sure to include it with your shipment.
- Please write any special instructions on the form regarding the damaged items.
(Example: Do not replace any seals or air fittings.)
- Ship the items via UPS or FedEx.
Please only send us the items you want repaired. We cannot store your items for more than 90 days. Items the customer declines to have repaired will be discarded. We can only make repairs to Blick products.
Our products with rubber pads come with a lifetime warranty! If the pad delaminates for reasons other than damage, we will replace the pad for FREE! We will also waive the $10 service charge as long as no other damage has been done to the cup or clamp.